FAQ

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full card details.

Contact us immediately at info@corewaveint.com. Cancellations and address changes are only possible before the order has been processed or shipped - we cannot guarantee changes once it's on its way.

Yes, B2B and wholesale customers are subject to separate terms agreed upon at time of purchase. Contact us at info@corewaveint.com to discuss bulk or trade pricing.

Orders are processed within 1-3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

US: 3-8 business days (Standard) or 1-3 business days (Express). International: 4-8 business days via DHL Express, depending on destination.

Yes. Free Standard Shipping on orders over $150 to the contiguous 48 states - except if calculated shipping cost is higher than $150. Alaska, Hawaii, US territories, and international orders are calculated at checkout.

Yes, worldwide via DHL Express. Import duties, customs fees, and taxes are not included in the order total and are the customer's responsibility.

Larger orders may ship in multiple packages, each with its own tracking number.

We'll email you an estimated restock date. If restocking takes longer than 2 weeks, we'll refund the unavailable item(s).

If it's been more than 10 business days past your estimated delivery date (domestic) or 15 (international), contact us at info@corewaveint.com with your order number and we'll look into it right away.

You'll receive a tracking number by email as soon as your order ships. You can also find it anytime in your order confirmation email.

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, with a valid Return Merchandise Authorization (RMA). Full policy: Return & Refund Policy.

Installed marine electronics, software/digital licenses/activation keys, items damaged by misuse or water intrusion, and clearance/final-sale items.

A fee of up to 20% may apply if the item is returned without original packaging, shows signs of use, or is missing accessories.

Contact us within 7 days of delivery (damaged) with your order number and photos. We'll provide a prepaid label and ship the correct item at no cost.

Refunds are issued within 8 business days of us receiving and inspecting your return, to your original payment method. Please note it can take your bank or payment provider a few extra days to post the funds to your account.

You may withdraw from your purchase within 14 days of delivery, no reason required, with refunds issued within 14 days and no restocking fee.

Each product page lists key specifications. If you're unsure about fitment, contact us at info@corewaveint.com with your make, model, and year - we're happy to help confirm compatibility.

Most products carry a manufacturer's warranty. See our Warranty page or contact us with your order number for details.

Yes, all products are sourced through authorized distribution channels.

Of course! Just get in touch and a member of our team will get back to you as soon as possible.